Guidance of product, service

Important news about product security

News to customer favorite with "yunoka electricity water heater"

Dear Sir or Madam, best wishes for your continued success.
Always because of our product thank you very much for your loyal patronage.
Well, it was extremely rare, but it became clear from parts (reducing valve) which it integrated into electric water heater (automatic bath type) which it produced in us in January, 2022 from January, 2018 that water leak might occur.
As of the end of May, the phenomenon is not confirmed in repair receptionist of our call center, but there is concern about damage expansion to the lower floor when water leak occurs in apartment complexes by any chance. I want to be free, and to change parts about target product to have customer use electric water heater in peace in future and will inform. In any of the target product, please contact the following toll free numbers. We would appreciate your understanding and cooperation.

Yours sincerely,

1.Target product
Article number Manufacturing number Production period
YU37NL2-MC03 20300001-60400750 From January, 2018 to January, 2022
YU46NL2-MC04 20300001-60400220 From January, 2018 to January, 2022
Confirmation method of target product

Please identify "manufacturing number" as "article number" of mention to tablet of the electric water heater front.

Example: In the case of YU37NL2-MC03

Example: In the case of YU37NL2-MC03
2.Correspondence

We replace reducing valve of target product free of charge.

  • Indication of working hour of exchange work is around one hour.
  • In operation, water, hot water are use together, and please note that you do not come.

※About the handling of personal information
We use only for this preventive processing work and will manage information such as full name, address, phone number that had proposal from customer.
In addition, to affiliates concerned with these duties, we may disclose information of customer, but perform management like us.

The above

Contact

yunokakorusenta

0120-911-365 call charge for free

Correspondence time from Monday to Saturday by the staff
9:00-17:00

Other than description of reception hours top time with answering machine,
Sundays and holidays

Request of repair, inquiry about products, please call to the toll free number mentioned above.